| Business Studies |
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| Name of Course: |
Protecting the Consumer |
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| Subject: |
Business Studies |
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| Learning Objectives: |
By the end of this lesson you will: understand what a consumer is, know what constitutes a consumer complaint, understand consumer laws and the procedures for dealing with them, be aware of the consumer protection organisations. |
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| Description: |
This lesson defines what a consumer is and explains consumer complaints, consumer laws, procedures for consumer complaints, consumer protection organisations. |
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| Also see... |
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| Protecting the Consumer |
Assessment |
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| Protecting the Consumer |
Revision Sheet |
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